So I took my new JL to the dealer. My drivers heated seat stopped working. They diagnosed and told me it was the pad the heating pad. So made another appointment to get it fixed. Brought it in Thursday morning dropped it off they told me it would be done at the end of the day. By 5 o’clock they still weren’t done and told me it wouldn’t be ready till Friday. Told me it would only take another hour or two. Well Friday at 3:45 still have not heard from them. So had my wife called him because I was still at work. They told her it was just finished a few minutes ago. And that I could come and pick it up. So I went to pick it up and just had this weird feeling that something wasn’t right. They called my car up took about a half hour just to get the car. When the Porter brought the car up he got out of the car and almost ran away. I thought it was a little bit odd. However I got my stuff open the backseat to put my stuff in and noticed a piece of black tape on the back of the seat Peeled back the tape and noticed a rip in my seat.Pretty upset I called another service advisor pointed out what they had done, she was shocked. Told me she would get to the bottom of it went back to talk to the tech and the service manager. After about five minutes she came back and said oh yeah the tech told the service manager that he had torn the seat. So apparently they both knew about it they just did not document anywhere in my paperwork and failed to tell me that they had torn my seat. So I told her this was not acceptable and that I spent over $60,000 for this vehicle. It’s a brand new vehicle. Told them I have bought three Jeep Wrangler’s from the same dealer and that I have been a good customer. I asked them why they would not bring this to my attention, rather they tried to cover it up with a piece of black tape and not document it or tell me about it. Needless to say I will be talking to the service manager on Monday about this issue. Pretty blown away at the treatment I got at this Jeep dealer.
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